SSC BOARD - HYDERABAD

20 August 2010

To

The Director,

Board of Secondary Education,

Chapel Road, Hyderabad – 500 001.

From

Datla Chiranjeevi Raju,

H.No. 6-5-33, Self Finance Colony,

Vanasthalipuram, Hyderabad – 500 070.

Sub: Worst service delivery in Thapaal Section in your office – Regarding.

Ref: My recent personal experiences in your office with your staff.

Datla Venkata Surya Varaha Narasimha Raju, bearing certificate number KP0922562, pursued his tenth standard at Viswa Shanti Convent School, at Addu Road, in S Rayavaram Mandal, Visakhapatnam district, during the academic year 2009-2010 and got his certificate sometime in the last July. He is the son of my paternal uncle Datla Narayana Murthy Raju. My uncle observed that the name of his son was not printed properly on this certificate. He brought it to the notice of the principal of that school.

The principal of the school sent an application to your office on 2 July, 2010, along with the related photocopies, requesting you to carry out the correction of name of this student in his certificate. The Professional Courier letter’s number is 74507. There was no response from your staff to him at all.

In the last week of July, 2010, he sent the original certificate of this student and four other related enclosures to your office by Registered Post with the same request to respective office staff, correction of name on his certificate. There was no response from your office staff so far.

This principal made many phone calls to your office to know about the progress in this regard. Nobody attended those phone calls. He understood that nobody is working there at all.

My uncle recently requested me to check this issue personally, because I am living in Hyderabad. You don’t have a website of your own. So, I had to type up your office name on Internet and find out these unreliable but considerable numbers. You are great. I called your office staff at phone numbers 040-3457343/344 in the morning hours on 18 August, 2010. Nobody attended these calls.

I was disgusted with this experience over phone. I met your office staff member in D-39 by 10:30 AM IST on 19 August, 2010 and enquired him about this matter. He sat before a computer and acted as if he is the president of this nation carrying out so many great duties not supposed to be assigned to him. I bore with him. He checked some files lying around him and said that he did not receive any file from that area so far. He advised me to go down and check at the Thapaal section.

When I went to the Thapaal section, an old woman sat passively at the entrance and told me, “The concerning person is not there. Wait outside”. Street dog, namely I, stayed outside.

I waited outside like a hopeless but patient stray dog for a long time. The concerning person, Mr. Shyam Prasad or so, did not turn up till 1:00 PM IST. I went out and had my lunch at Bombay Bakery by 1:20 PM IST. Returned to your office and knew that you great citizens of this nation observe lunch hour from 1:00 PM IST to 2:00 PM IST without fail, very strictly, closing your doors during that time to avoid the casual or serious looks of rogues and idiots like me waiting outside to get their tasks carried out.

His Excellency Mr. Shyam Prasad returned to his abode of office sometime around 2:30 PM IST and went out within five minutes saying that he was instructed to carry out some other work outside by his superior. I and two other folks, who came there to get their works done personally, kept waiting around there for the arrival of this great officer in the Indian government.

Mr. Shyam Prasad returned to his office around 4:20 PM IST and started searching his heaps of files like a dedicated officer of the UNO as if he was seriously interested in the issues of the folks waiting for his attention there around. There are many files in his old wardrobe and on the table before him. Nothing is organized there. He kept searching for a file for 3O minutes. He found nothing. He acted his role normally and told that guy “come tomorrow morning”. He listened to my words partially but did not say anything to me. His silence implies, “Get out dog and come some other day”.

Mr. Shyam Prasad made casual remarks now and then, during my presence there, in the following order, “I have thousands of files here. Documents that reached here two months ago also were not sorted out. We want more staff to do these things. They are not sanctioning them”. An inefficient government employee certainly makes such nasty and avoidable comments minding others around him or her in any government office in India. I did not wonder. I saw many such government employees in this state.

The fact is if Mr. Shyam Prasad is a little interested in his job, he can get those files sorted out properly whenever they reach his abode of work. He never had time to get it done but to criticize the government. I strongly believe that government should not sanction even one more employee to this section because they have very little work to handle. They are not doing even that bit because they are not interested to do that work. If the government sanctions more employees to this section, then lazy and inefficient staff members like this one go to their homes and sleep happily.

I am a writer and observe things carefully wherever I go. I had the following observations about the guy working in D-39, sitting opposite a computer.

He is a lazy and inefficient guy. He asked me to collect the following details from the principal of the school concerned: 1. The date of dispatch of application from his school. 2. The number of Registered Post he sent. 3. The address to which he sent that application.

When a person does not like to work actively and proactively and serve the folks in his jurisdiction and when he can’t express the related pain and concern to the victim before him, he advises the guy before him to go away, presenting some drawbacks and demerits in the actions carried out by the victim earlier. Instead of saying, “We don’t work here properly. I don’t receive things in time from Thapaal section below because they are even lazier and inefficient than me in terms of office work. Because I can’t blame my fellow office staff on these lines, I generally ask you quite unnecessary questions to divert your attention from the main point”.

In other words, when we did not wash our bottom after going to a toilet and when others smelled it and commented about it, we say “The smell is not from me. First check yours and those of others later. You must check my bottom toward the end only”.

I did not shoot the culprit sitting opposite the computer in D-39 yesterday even after his quite unrelated language and avoidable behavior because I am not a naxalite or ISI agent or terrorist. You must send this guy out of this office immediately or teach him the following things:

1. How to talk with one that comes to him with an issue not settled due to his negligence and inefficiency.

2. Not to blame others, when he is the real culprit in a given set of things.

If you do not do either one of these two, somebody sets fire to your office when you are sitting in it. This is what I felt when he was talking with me yesterday.

Shyam Prasad

Mr. Shyam Prasad seems to be a post-doctoral fellow in terms of escapism and unnecessary talk. The following are his drawbacks and demerits.

1. He does not know how to organize files and other categories of work in his office room.

2. He said casually, “There are files which were not settled for the last two months”. This statement from him shows that he is not the right person to work here. Original tenth class certificates are highly important documents in the lives of students in Andhra Pradesh. They are the base for their further education and other aspects of life of struggle for existence. He kept all those files, carrying these certificates, like waste papers thrown into a dustbin. If you check the things in his office room for once, you can understand how he considers the files in his office.

3. He does not talk with any candidate that comes to his office room to get something done there but indirectly hints him or her that he can’t do it that day or any day. It is the characteristic of a hard-core escapist, one that never likes to change but always prefers to blame others.

4. He is not the suitable person to head this section of correspondence because he lacks discipline and respect for those that come to meet him by person. He treats certificates of students like trash.

Other Observations

1. Even ATMs are being maintained well today in our nation. Board of Secondary Education, Andhra Pradesh, is dealing with the lives of millions of students in this state, conducting exams to them and giving certificates to them, sometime in their lifetime. Any ATM is 10 times better than your office and the office staff working there. An ATM is modern and up-to-date but your office is 30 years backward.

2. You have thrown many bundles of documents and other things around your office building. It creates a bad image to your office. You never mind it because you don’t love the beauty and order of your office building and its surroundings. Your salary, lack of much burden of work, your house, your family and other personal things are more important to you, but not public service, for which you are being paid. It means you are torturing public every day. You are authorized public criminals in other words because nobody complains about you and even if one complains, no police or courts of law can do anything against you because you have unions and placards in your hands to come on to roads.

3. As the director of this section of SSC Board, you don’t have time or interest to check how things are going on in every section in your office building because you don’t feel that responsibility. You enjoy that designation and the related benefits. You expect complaint letters or police raids on your office building to wake up and do something because you can’t take any action against anybody in this office without proofs. In your sense of work and ethics, proofs mean the stories of those suffering due to your negligence and carelessness toward your victims, published in the form of books. Unfortunately nobody is publishing or printing such books now. It means you can sleep happily in your office.

4. Government employees mean silent killers of the contemporary Indian society. They don’t do the work supposed to be done by them. In case, somebody, mostly a silent victim of your jurisdiction, asks you a question related to your inefficiency, all of you become united suddenly and tell him or her, “Get out of here. How dare you talk so with us? Do whatever you can! You can do nothing against us. We are government employees”.

Check how many victims are cursing you daily in their minds because of the pain and suffering they are undergoing due to your negligence, stupidity, carelessness, ego and so many such other disorders and demerits of typical government employees in India. Better late than never!

You may feel proud to be the director of this office but nobody is feeling so except you because you are not doing what you are supposed to do as the director of this office.

I would be happier and proud if you or anybody or all in your office, in the aftermath of what I wrote above, about your service delivery to public, files a criminal or civil case against me in the High Court of Andhra Pradesh or the Supreme Court of India. Thus you would provide me with a greater platform to argue my case against you government employees and reach that message to more and more people in this nation. I mean “many reading your stories and achievements so far as government employees”.

You have polluted and damaged the spirit and sensitivity of people in this state over the years. So, they started thinking, “Government employees are lazy rogues and scoundrels. They come to office late and go out in time. They misuse even that little time going out for tea and coffee, chats with near and dear ones available, or something else not related to their office work. They don’t change”.

Mr. Shyam Prasad casually remarked that the government is not sanctioning more staff to his office to carry out that work. In fact, he must ask these simple questions to himself and find answers to them for his satisfaction only because it is his job to do.

1. Does the work I am carrying out here need the services of an intellectual, scientist, social reformer, revolutionary or the president of India? If yes, why am I working here? If no, why can’t I do it?

2. How many victims are cursing me daily because of my negligence and carelessness toward the essential duties in my office? Do I expect my children and relatives to be such victims at some other government office? When do I change for the benefit of others?

In case, you need more staff, office space and other gadgets and facilities to do your work better, why are you not coming to the roads with placards in your hands like you do it when you want pay hikes and other benefits from the state government?

The answer is simple: Victims suffer more if you don’t work well, not you or your children. So, you don’t carry out agitations in this regard.

You government employees in India, the most detestable and nasty race on the soil of India, polluted and disfigured many systems of governance and public administration to the worst level possible. You made it a beggar country wherein anybody needs to turn into a victim or beggar or cheat to get something done by you. I deliberately used these words, not by mistake, to provoke you.

I am attaching ten visiting cards of mine with this letter. Distribute them to others and let them know about my existence. I am sending this letter by India Post. They reach many letters carefully to the supposed ones. I know that you would certainly receive my letter. Don’t say that you did not receive my letter. If you say so, any way you would meet me in the court of law soon because I would file a criminal case against you soon because you are killing people daily, not physically, but mentally. In other words, you are making people lunatics with your hard-core standards and values of negligence, carelessness, ignorance and such other drawbacks and demerits, not supposed to be witnessed in a government employee in any part of India.

There are hundreds of issues in India on which many have to fight but they are not fighting for them, but they are enjoying their lives smoking cigarettes, drinking liquor, teasing girls on roads and doing such nasty things. When they are not worried about your negligence or my wrath against you blokes, why should I break my head about their issues? Is it not enough if I mind my business?

If poor Indians and courts of law can’t do anything against you, God can certainly do one thing against government employees like you – “Next time, you won’t be born as humans, but dogs or donkeys, to serve those whom you tortured in this birth”.

You can read this letter on my blog site at http://virahini.blogspot.com also. Wider public issues must reach people immediately so that they can understand me and you better.

Thank you.

Datla Chiranjeevi Raju.

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I typed out and sent this letter to the concerning person of SSC Board in Hyderabad this afternoon by Ordinary Post.