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Dear Sir/Madam,
I am writing this
email to you to complain against the inefficient, defective, careless and
immoral business services of the following business associate of Reliance
Communications.
Address and other
details of your service agent against whom I am complaining to you:
B
Butchi Raju,
Local
Business Associate,
Reliance
Communications.
Sandil
Enterprises,
Yanamala
Shopping Complex,
Gaddi
Market, Shop No.1-3,
Tuni-533
401, East Godavari District,
Andhra
Pradesh.
Email
id: rajbonagiri_17@rediffmail.com
Cellphone
No: 9394023888.
Complaint
1
Recently I paid my
postpaid Reliance bill at this service center believing that they would do it
as per the standards of Reliance Communications. They did not do it in time.
Later I got a call from the Reliance executives informing me to pay the bill.
Because these folks did not credit my amount of bill to Reliance network in
time, I had to be called up by others. I did not like it because I have been using
Reliance Postpaid connection for the last five years and I always paid my bills
in time. Because of the inefficient and immoral business activities of this
idiot, I had to be considered as a bad customer of Reliance Communications. I
am a writer and idealist of high standards. I don't like somebody informing me
to do something because I teach the world morals and standards of life.
Complaint
2
I bought a Reliance
Netconnect USB Modem (India's superfast Wireless Broadband with Speed up to 3.1
Mbps) from this idiot in Tuni on 22 December, 2011, for 1500 rupees. As per the
literature given on the cover carrying this device and the promise of this
agent, I must get 3.1 Mbps speed at least once a day or night but it never
happened so far. My Netconnect speed never went beyond 100 Kbps. When I
contacted Butchiraju about it, he said that it would be like that only and he
has no time to answer it or check it at my home through field visit. He talked
with me like a mentally retarded rogue when I was talking with him about this
issue of lowest Internet speed at my end at home all the day and night.
Based on the above
complaints, the essence of my complaints can be summarized as follows, for
which I require immediate disciplinary action against him and his business unit
in Tuni.
1.
Butchiraju is not a capable person to deal properly with Reliance
Communications customers. He is not working well with customers in terms of
services related to postpaid bills and Netconnect.
2.
I was deeply insulted due to his careless, vulgar and immoral talk and behavior
towards me so far. Since Reliance Communications authorized such a worthless
fellow to deal with me, an honorable citizen and individual of this nation, and
a customer of Reliance Communications for the last five years, I am planning to
file a case against Reliance Communications at the High Court of Andhra Pradesh
to demand a compensation of 10 lac rupees.
3.
The franchise/trade license accorded to Butchi Raju from Reliance Communications
for Tuni area must be cancelled immediately and another capable and intelligent
person must be recruited for this crucial position. Many educated and
uneducated customers of Reliance Communications cannot complain to the
respective authorities in all cases like mine because it is not possible for
them in reality but the fact is he tortures and insults many Reliance customers
if he is not removed from this position.
4. Butchiraju of
Sandil Enterprises must come to me along with a high level Reliance
Communications executive and apologize for what he did towards me so far
representing Reliance Communications.
For me Reliance Communications means Anil Ambani but not Butchiraju and so I
expect Reliance Communications to follow international standards in terms of
customer service.
5.
An authorized and authoritative representative of Reliance Communications must
come to my home and ensure that I am receiving 3.1 Mbps Internet speed through
this wireless broadband connection. If they fail to do so, I will proceed
legally against Reliance Communications. Butchiraju may be a brainless idiot in
this area but what are the folks of Reliance Communications doing at top level.
Licenses to represent Reliance Communications must not be given to inefficient,
immoral and dirty rogues of India like Butchiraju. He does not know the
difference between Kbps and Mbps also and so he was arguing with me like a
mentally retarded person, in this regard.
If I fail to receive
proper reply, reaction and service from you in this regard, both by email
immediately, and through field visit to redress these issues, within the
earliest possible time, I will deal with you through my advocate. Reliance
Communications is not authorized to play with the lives of customers like this.
You will understand this fact when I meet you at that level.
I do not like
courtesy replies from you but legally sufficient and morally substantial
complaint resolution action on field.
Since I am living in
a democratic country and as a sensible and sensitive citizen of India I am
supposed to redress issues peacefully, I am sending you this email. If I have
to behave like a radical to change this society and idiots like Butchiraju, I
think I must kill him for the silent crimes he is committing in Tuni representing
Reliance Communications.
The details of my
Reliance Netconnect connection:
RSN RZTCDC110460150
MDN
09393436562
SDCA Andhra Pradesh
SERVICE
PLAN Prepaid_HSD
MODEL AC2737
COMMODITY
NAME Wireless Data Modem
HSD USB Card
NAME
OF MANUFACTURER ZTE Corporation
SERVICE
PROVIDER Reliance
Communications Infrastructure Ltd.
My Present Address:
Datla
Chiranjeevi Raju,
C/o
Datla Satya Narayana Raju,
Devi
Nagar, Payakaraopeta,
Visakhapatnam
District,
Andhra
Pradesh.
My Cellphone No:
9396872652
My Email id:
rajayogi@live.com
To partly understand
my life and character, visit my following blog sites.
Thank you.
Sincerely,
Datla
Chiranjeevi Raju,
Visakhapatnam,
India.
http://virahini.blogspot.com
http://dcraju.blogspot.com
------------------------------------------------------------------------------------------------
I sent this complaint to netconnect.broadband@relianceada.com on 25 December, 2011. I got some automated replies from them. One or two partly personalized emails were there. Nobody contacted me so far to resolve this issue. When I checked online for other reliable sources to get this problem resolved, there was almost nothing I could do. I called one of their executives but she told me to contact somebody else. I checked the local Reliance Communicatons phone numbers but none of them is functioning.
These are the standards of services Mr. Anil Ambani is providing to Indians. This is why I call him a dirty rogue of India. When he does not have ethics, he does every kind of business in India but without quality and reliability. I am supposed to send emails, call folks at different levels, go through a series of complaint redressal procedures and so on for the mistake of taking a Reliance Netconnect connection.
Shall I kill Anil Ambaini to save India?
Shall I kill Butchiraju because he is essentially a rogue and Reliance chose him?
Shall I contact Manmohan Singh or Sonia Gandhi to get this issue resolved?
If there are Naxalites in India, it is because of businessmen like Anil Ambani. He starts 100 businesses on one day but cannot handle them well later. The victims are Indians.
The fundamental responsibility of Ambani is to learn about ethics and standards instead of running on roads for physique. Otherwise he should close all his business ventures and sleep at home.
When they state 3.1 Mbps broadband speed on their sales cover, they must provide it 100% to every customer and if they cannot do it, they should not get into this business field. From this perspective, I consider Mr. Anil Ambani one of the biggest corporate criminals in India.
How many broadband Internet users in India can complain to relevant authorities when they fail to get promised services from their service providers?
How long can one like me wait to get a solution in cases of this order?
How many can hire advocates to argue cases like this?
How many can go to courts of law in India to settle issues of this nature?
If I am selling a product or service worth even one rupee, I must be morally and legally responsible for the quantity and quality of it to any customer that buys it from me. I must perfectly answer the questions of my customer with patience because I made a promise to him while selling it publicly. It is not happening in India now.
Many are providing mobile communication and Internet supply services in India but almost everybody of them is violating the given promises in the delivery of services. For them, doing business in India means cheating customers publicly. Manmohan always supports their businesses and growth in the world's biggest democracy.
If Anil Ambani or anybody supporting his business ventures in India has guts to talk with me on any platform in India, I am ready for it.
I am not furious just with Anil but many such high level rogues in India. Their customer complaint resolution process is so lengthy, irritating and worthless that we often feel like killing them but how many of us Indians, suffering silently in our places across India, are authorized to do it. They kill us stamping us as criminals, Naxalites or anti-social elements. They never reform high level criminals and sinners but torture those innocent, honest and morally appreciable citizens of India, every day. You can experience it regularly if you are living and moving in any part of India, honestly and decently.
6 comments:
Hi,
3.1Mbps speed can achieve if you have 3G network only.
on 2G network its not possible to get 3.1mbps.
I think this is the problem you are facing now.
Dear Anonymous,
Thank you for this educative and informative input from you.
It is the responsibility of Reliance Netconnect folks to sell this wireless broadband service device with promised data speed only after ensuring that they are able to do it. They did not do it.
Customers may be ignorant. A service provider should explain the related points before selling it to anybody. The moral responsibility lies on part of the service provider but not customer.
If I am buying one litre of fresh buffalo milk from a fellow familiar and reliable to me I expect the following from him and the milk he is selling to me:
1. He is honest and selling pure milk only.
2. The provided buffalo milk has all those nutrients which it should contain naturally.
3. He is providing me the right amount of milk with highest quality for the money he is charging for it from me.
Mind you, I may not exactly know the nutrient details and value this amount of milk is supposed to possess because I am not a subject expert. It means all customers may not be experts while making purchase decisions. It is the duty of seller to know that information and follow those legal and moral principles while doing business.
How many business units are following this fundamental business principle in India?
They are selling adulterated petrol and diesel at bunks.
Milk companies are preparing milk using imported cheap milk powders.
Schools, colleges and universities are collecting huge amounts of fees from many students but not following given guidelines.
Police, lawyers, judges and almost every public officer is indulging in corruption and malpractices throughout India.
Every day we are reading many articles and reports about corruption and immorality in India.
It shows "anarchy is prevalent in India and anybody can do anything here without fearing regulatory authorities because even these bodies are corrupt and negligible".
ONE THING I WOULD LIKE TO MENTION, IS THAT , AS YOU MENTIONED ABOUT THE NAXALITES THAT THEY TURN TO VIOLENCE AS THEY ARE JOBLESS, CAN COTTAGE INDUSTRIES LIKE FOOD ITEMS ,SCULPTURES ETC. BENEFIT THEM ?
I am not happy with the motives and activities of Naxals these days. I appreciate them if they kill corrupt and unethical rogues in politics and other fields.
Naxalites are not looking for jobs and they don't get into cottage industries. I am unable to understand them now.
Hello Sir,
I've gone through your post and would like to comment on a few things.
I know expertise is not needed to buy or drink milk, but that's not the case with technology, sir.
In this era of technology, it is very much essential that every person should learn few basics or if possible, the technicalities behind the working or usage of any technological product.
Anyways, coming to the point -
3.1 Mbps = 396.8 KBps.
(Google "3.1 Mbps in KBps", also pls note the difference in 'b'ps & 'B'ps).
Its very natural and actually lucky that your down speed is touching 100 KBps.
Since you're using a dongle, it very much depends on the network coverage in your area.
(You'll get max speed in areas where the network coverage is max!)
Other factors:
Lots n lots of waste/temporary files on your hard drive. Try clearing them every now and then.
(Use Ccleaner. Its free.)
Use a good browser.
(If browsing is your priority, go for Google Chrome. Else, try Firefox or Opera.)
If you need better connectivity, try to browse after 1AM and before 6AM. Only a suggestion because I know its not a feasible time, but I've observed higher speeds during that time.
(But remember, it also depends on the network coverage & load in your area.)
Dear Gentleman,
Thank you for reading this blog and taking some time to comment on it.
1. Network coverage is very poor in this area.
2. I delete temporary files from my computer system for every few hours every day.
3. My browser is Google Chrome.
4. My computer system is DELL with all essential features required for efficient use of Internet facility.
5. Internet is slow here throughout the day and night, not at a particular time.
Based on these points, I feel that Reliance folks should not sell wireless Internet pieces to everybody without considering the network coverage in those areas. They are selling these pieces like boiled groundnuts beside road. If Anil Ambani is a mad hawker or brainless pushcart seller, I don’t write this much blog about him but what kind of status is he living/expecting from Indians.
A firm must sell such products and services to customers, which are perfect, legal and immoral from all respects.
I know all these basics about Internet usage (system requirements and other factors) but can we suppose that everybody using Internet knows all of them?
Anyway, I think that broadband supplied through fiber optical cables in cities is many times faster and reliable than these wireless pieces and services. Any service provider should not sell these devices and services without developing adequate infrastructure in that area but this is what is happening in case of Reliance in my case here and at many other places also.
If you check the quality and purpose of many products and services available in India now, you observe that 50% of them are unnecessary and/or harmful.
Anil should not concentrate on daily running (for his health sake) and cricket (for his madness sake) when half of his business ventures are being run by idiots. I will show you many such rogues and idiots working in Reliance outlets. They talk like lunatics when we question them about their products or services. What is Anil doing then? Is he recruiting lunatics or stupid people to serve his customers?
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