SRIJANA BIRTHDAY MEMENTO-2012

RELIANCE NETCONNECT

Dear Sir/Madam,

I am writing this email to you to complain against the inefficient, defective, careless and immoral business services of the following business associate of Reliance Communications.

Address and other details of your service agent against whom I am complaining to you:

B Butchi Raju,

Local Business Associate,

Reliance Communications.

Sandil Enterprises,

Yanamala Shopping Complex,

Gaddi Market, Shop No.1-3,

Tuni-533 401, East Godavari District,

Andhra Pradesh.

Email id: rajbonagiri_17@rediffmail.com

Cellphone No: 9394023888.

Complaint 1

Recently I paid my postpaid Reliance bill at this service center believing that they would do it as per the standards of Reliance Communications. They did not do it in time. Later I got a call from the Reliance executives informing me to pay the bill. Because these folks did not credit my amount of bill to Reliance network in time, I had to be called up by others. I did not like it because I have been using Reliance Postpaid connection for the last five years and I always paid my bills in time. Because of the inefficient and immoral business activities of this idiot, I had to be considered as a bad customer of Reliance Communications. I am a writer and idealist of high standards. I don't like somebody informing me to do something because I teach the world morals and standards of life.

Complaint 2

I bought a Reliance Netconnect USB Modem (India's superfast Wireless Broadband with Speed up to 3.1 Mbps) from this idiot in Tuni on 22 December, 2011, for 1500 rupees. As per the literature given on the cover carrying this device and the promise of this agent, I must get 3.1 Mbps speed at least once a day or night but it never happened so far. My Netconnect speed never went beyond 100 Kbps. When I contacted Butchiraju about it, he said that it would be like that only and he has no time to answer it or check it at my home through field visit. He talked with me like a mentally retarded rogue when I was talking with him about this issue of lowest Internet speed at my end at home all the day and night.

Based on the above complaints, the essence of my complaints can be summarized as follows, for which I require immediate disciplinary action against him and his business unit in Tuni.

1. Butchiraju is not a capable person to deal properly with Reliance Communications customers. He is not working well with customers in terms of services related to postpaid bills and Netconnect.

2. I was deeply insulted due to his careless, vulgar and immoral talk and behavior towards me so far. Since Reliance Communications authorized such a worthless fellow to deal with me, an honorable citizen and individual of this nation, and a customer of Reliance Communications for the last five years, I am planning to file a case against Reliance Communications at the High Court of Andhra Pradesh to demand a compensation of 10 lac rupees.

3. The franchise/trade license accorded to Butchi Raju from Reliance Communications for Tuni area must be cancelled immediately and another capable and intelligent person must be recruited for this crucial position. Many educated and uneducated customers of Reliance Communications cannot complain to the respective authorities in all cases like mine because it is not possible for them in reality but the fact is he tortures and insults many Reliance customers if he is not removed from this position.

4. Butchiraju of Sandil Enterprises must come to me along with a high level Reliance Communications executive and apologize for what he did towards me so far representing Reliance  Communications. For me Reliance Communications means Anil Ambani but not Butchiraju and so I expect Reliance Communications to follow international standards in terms of customer service.

5. An authorized and authoritative representative of Reliance Communications must come to my home and ensure that I am receiving 3.1 Mbps Internet speed through this wireless broadband connection. If they fail to do so, I will proceed legally against Reliance Communications. Butchiraju may be a brainless idiot in this area but what are the folks of Reliance Communications doing at top level. Licenses to represent Reliance Communications must not be given to inefficient, immoral and dirty rogues of India like Butchiraju. He does not know the difference between Kbps and Mbps also and so he was arguing with me like a mentally retarded person, in this regard.

If I fail to receive proper reply, reaction and service from you in this regard, both by email immediately, and through field visit to redress these issues, within the earliest possible time, I will deal with you through my advocate. Reliance Communications is not authorized to play with the lives of customers like this. You will understand this fact when I meet you at that level.

I do not like courtesy replies from you but legally sufficient and morally substantial complaint resolution action on field.

Since I am living in a democratic country and as a sensible and sensitive citizen of India I am supposed to redress issues peacefully, I am sending you this email. If I have to behave like a radical to change this society and idiots like Butchiraju, I think I must kill him for the silent crimes he is committing in Tuni representing Reliance Communications.

The details of my Reliance Netconnect connection:

RSN                                           RZTCDC110460150

MDN                                         09393436562

SDCA                                        Andhra Pradesh

SERVICE PLAN                          Prepaid_HSD

MODEL                                     AC2737

COMMODITY NAME               Wireless Data Modem HSD USB Card

NAME OF MANUFACTURER    ZTE Corporation

SERVICE PROVIDER                   Reliance Communications Infrastructure Ltd.

My Present Address:

Datla Chiranjeevi Raju,

C/o Datla Satya Narayana Raju,

Devi Nagar, Payakaraopeta,

Visakhapatnam District,

Andhra Pradesh.

My Cellphone No: 9396872652

My Email id: rajayogi@live.com

To partly understand my life and character, visit my following blog sites.

Thank you.

Sincerely,

Datla Chiranjeevi Raju,

Visakhapatnam, India.

http://virahini.blogspot.com   

http://dcraju.blogspot.com     

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I sent this complaint to netconnect.broadband@relianceada.com on 25 December, 2011. I got some automated replies from them. One or two partly personalized emails were there. Nobody contacted me so far to resolve this issue. When I checked online for other reliable sources to get this problem resolved, there was almost nothing I could do. I called one of their executives but she told me to contact somebody else. I checked the local Reliance Communicatons phone numbers but none of them is functioning.

These are the standards of services Mr. Anil Ambani is providing to Indians. This is why I call him a dirty rogue of India. When he does not have ethics, he does every kind of business in India but without quality and reliability. I am supposed to send emails, call folks at different levels, go through a series of complaint redressal procedures and so on for the mistake of taking a Reliance Netconnect connection. 

Shall I kill Anil Ambaini to save India?

Shall I kill Butchiraju because he is essentially a rogue and Reliance chose him?

Shall I contact Manmohan Singh or Sonia Gandhi to get this issue resolved?

If there are Naxalites in India, it is because of businessmen like Anil Ambani. He starts 100 businesses on one day but cannot handle them well later. The victims are Indians. 

The fundamental responsibility of Ambani is to learn about ethics and standards instead of running on roads for physique. Otherwise he should close all his business ventures and sleep at home. 

When they state 3.1 Mbps broadband speed on their sales cover, they must provide it 100% to every customer and if they cannot do it, they should not get into this business field. From this perspective, I consider Mr. Anil Ambani one of the biggest corporate criminals in India. 

How many broadband Internet users in India can complain to relevant authorities when they fail to get promised services from their service providers?

How long can one like me wait to get a solution in cases of this order?

How many can hire advocates to argue cases like this?

How many can go to courts of law in India to settle issues of this nature?

If I am selling a product or service worth even one rupee, I must be morally and legally responsible for the quantity and quality of it to any customer that buys it from me. I must perfectly answer the questions of my customer with patience because I made a promise to him while selling it publicly. It is not happening in India now.

Many are providing mobile communication and Internet supply services in India but almost everybody of them is violating the given promises in the delivery of services. For them, doing business in India means cheating customers publicly. Manmohan always supports their businesses and growth in the world's biggest democracy.

If Anil Ambani or anybody supporting his business ventures in India has guts to talk with me on any platform in India, I am ready for it. 

I am not furious just with Anil but many such high level rogues in India. Their customer complaint resolution process is so lengthy, irritating and worthless that we often feel like killing them but how many of us Indians, suffering silently in our places across India, are authorized to do it. They kill us stamping us as criminals, Naxalites or anti-social elements. They never reform high level criminals and sinners but torture those innocent, honest and morally appreciable citizens of India, every day. You can experience it regularly if you are living and moving in any part of India, honestly and decently.

DEPARTURE

On 21 September, 2011, I moved to Visakhapatnam district from Hyderabad along with my household items in a van of our familiar fellow. I left Srijana, Anand and Sisir back in Hyderabad. They decided to come later.

On 25 September, 2011, Srijana found that our baby Sisir Kiran was suffering from  acute pain. He was making an odd sound with the burden of pain he had in him. Then she was staying at the abode of her maternal aunt in Hyderabad.

They first took Sisir to a specialist clinic at Chanda Nagar. He said that Sisir was uncomfortable to breathe normally. He advised Srijana and her uncle Subba Raju to take the baby to Innova Hospital itself.

When Srijana contacted the staff at Innova Hospital, they told her that specialist doctors were away from the hospital as it was a Sunday. Srijana felt helpless and worried against the disturbed state of health of Sisir in her hands.

They hired an ambulance with difficulty and rushed to Narayana Hrudayalaya Hospital at Jeedimetla by 11:30. About four cardiologists assembled in the hospital considering the severe health condition of our baby and took him into ICU. They told Srijana that they could do anything if the breathing status of Sisir had improved. They observed him in ICU for about two hours but there was no improvement at all in his breathing. They advised Srijana and her uncle to take the baby to Niloufer Hospital as the last and helpless resort. They did not assure improvement in his health condition. Srijana was already down in her heart.

They admitted Sisir into Niloufer Hospital. The doctors there told Srijana to take the baby out as there were no chances of improvement in his breathing. They expressed helplessness in this regard and hinted the suffering lying ahead.

Srijana and her uncle hired an ambulance to bring the baby to our house at village Peda Gummuluru in Visakhapatnam district on my advice. My brother-in-law Vamsy and Srijana were getting ready to start in this ambulance to our house. When they were getting into this vehicle, Sisir breathed his last around 4:00 PM IST. Vamsy reached me this news.

I cried knowing that the soul of Sisir Kiran departed from this material world after playing its scheduled little role among us. Tears and pain of materialists cannot bring a departed soul back into its deserted body on this earth planet.

Srijana and Vamsy sat by the body of Sisir throughout the journey undergoing that intense pain and sense of loss. It’s agony for Srijana, as the mother of the baby. They reached our house in Peda Gummuluru by 4:00 AM IST on 26 September, 2011. My mother sat in the front yard of our house keeping Sisir in her lap and crying intensely. Our hearts were filled with the burden of pain and suffering.

I saw the face of Sisir. I was deeply hurt scanning the body of my sweetheart. There was no that radiance of beauty and attraction in his face. Lord Krishna took it away from him along with his special soul. A few of our relatives gathered around to witness this atmosphere of pain and tragedy in our home.

I wanted to keep his lifeless material body in a corner of our mango garden by hills near village Ramayyapatnam. It remains as his memory abode as long as this garden belongs to us. My youngest paternal grandfather Narayana Murthy Raju, aged about 80 years, told us that it is against our Hindu tradition.

Narayana Murthy, my father and a few male relatives of us took his material abode to the scheduled place of departures in a corner of our village by 8:30 AM IST. There were a mango tree, well, rice farms about this place. They interred his material abode as per the Hindu tradition. A journey ended abruptly!

That evening I went to that spot along with my friend Ganga Raju and shot that area and place of importance with my digital camera. What is ordinary for others is extraordinary for me because he is vital in my life of experiences and memories.

We put his belongings in a bag. I consider Sisir as a saint with great spiritual background. I believe that souls choose the places of their births and the schedules of their departures from this material world. Great souls do not stay for long in this gloomy and sinful world. They visit this land with a purpose.

Each soul, ordinary or superior, has to take birth as per its Karma. I consider Karma as a long schedule of journeys of a soul through a series of births and deaths in its path towards lifelessness or unity with the supreme soul of God.

For a great soul, births and deaths are like day and night for us. For a materialist like me, the departure of a soul from my garden of dreams and pains is an unforgettable experience and memory of tragedy. Srijana and I live it because it is our destined role. Our psychic attachment with Sisir continues forever.     

LEAVING HYDERABAD

I am leaving Hyderabad on or before 28 September 2011. I am moving from here along with my household items and family. I am vacating my present rented abode at Chintal Basthi in Khairatabad.

The following reasons compelled me to leave Hyderabad:

Health of Sisir Kiran Varma

Sisir has congenital heart disorders. He may catch infections if we live in a polluted city like Hyderabad. Pure air is necessary for him. We cannot create it in Hyderabad or Secunderabad.

Unhappiness with City Life and Related Private Jobs

For long I have developed much aversion for life in this city considering its pollution, people struggling to live cheating and misguiding others to the maximum extent and failure of labor laws in unorganized industrial units and private firms. I am not happy with these people and their ways of life. I am not enjoying my life here as a jobholder. It’s mechanical, lifeless, artificial and stressful.

Longing to live in Tranquil Places

Sound and air pollution is unbearable in cities. I want to live away from this atmosphere.

I would live in a two-bedroomed portion in Devi Nagar at Payakaraopeta in Visakhapatnam district from the first or second week of December 2011. A familiar Kshatriya fellow (Datla Satya Narayana Raju) is getting a house constructed in this place now spending about 30 lakh rupees. Its construction will be over by the end of November 2011. I will enter the ground floor in this house along with Srijana, Sagar and Sisir. Kaartheekam(a Telugu month) arrives by this time. Winter is my most favorable season. I will enter this new rented abode in this season.

We have to take Sisir to Innova Hospital at Tarnaka around 10 November, 2011, for medical tests and further advice by them. I decided to take him to Narayana Hrudayaalaya Hospital at JeediMetla after considering the advice of Dr. K Sambha Murthy in this hospital. I have great respect for Narayana Hrudayaalaya.

I will put my household items in a room in a house in Devi Nagar for these two months, until the construction of house of D S N Raju is over. I will pay 1100 rupees to him per month during this period of time for keeping my household items in it.

I did not save money doing jobs in Hyderabad. I remained without doing jobs for much time here. My folks are also happy about my coming to their place for this reason.

I will have to search for a job here. There are a few companies near Tuni. I have to do something to earn money and live as a family unit.

Devi Nagar is behind Sri Prakash College in Payakaraopeta, by National Highway 16. My rented abode is a few minutes’ walk from this main road. Annavaram is 18 kilometers from Payakaraopeta. Other nearby towns areKakinada, Rajahmundry, Narsipatnam, Elamanchili and Anakapalle. Tuni and Payakaraopeta are like twin towns. Tuni is the border area of East Godavari district whereas Payakaraopeta is the border area of Visakhapatnam district. Thaandava Bridge separates these two districts here like Hussain Sagar between Hyderabad and Secunderabad. I belong to both East Godavari and Visakhapatnam districts considering my education for 15 years in these two districts. Thus I am happy to live in such place where I breathe the air of both East Godavari and Visakhapatnam districts.

Srijana, Sagar and Sisir live in the abode of my in-laws in the agricultural farm near village Masanpally till the second week of November. After the check-up of Sisir, I will take them to our house in Peda Gummuluru. There we stay for a few days.

I will stay in our house at Peda Gummuluru for these two months before moving to the new rented abode in Payakaraopeta. The distance between Addu Road Junction (near Peda Gummuluru) and Payakaraopeta (Tuni) is about 16 kilometers by road.

The nearest railway station to our abode in Peda Gummuluru is Narsipatnam Road railway station.

The nearest railway station to our rented abode in Payakaraopeta is Tuni railway station.

The nearest airport to these two places is in Visakhapatnam.

My rented abode is between the railway line of South Central Railway and National Highway 16. We daily hear the whistles of passenger and goods trains from this place. Somehow I am associated with Indian Railways for long. The whistle of a train inspires and delights me a lot from distance.

Hereafter I will be considered as a resident of Visakhapatnam district. I become a guest to Hyderabad and Secunderabad. I lived in twin cities for about 10 years as a student, jobholder, bachelor and married fellow. I am breaking that bond now. I come to Hyderabad and Secunderabad now and then only.

I may not be able to attend my emails and blogs frequently in this place initially. From January or February 2012 onwards, I may be able to get broadband connection somehow. Internet cafes and usage is still less in this place. So, I become slow and helpless as a netizen during these few weeks. 

I could not get my marriage video edited as desired. I will do it as early as possible in Hyderabad and upload it to my YouTube site. I may be able to do it by the end of this year or the first quarter of 2012.

When many are struggling hard for a separate Telangana state, I am vacating it beforehand. If a new state takes birth in course of time, I will be a guest to Telangana state. I am happy either way. People only live in both states always. When we love people, we find our lives happier and ideal.

My farewell to Hyderabad and Secunderabad and all those people and entities that loved and cared for me for all these years.