RELIANCE NETCONNECT

Dear Sir/Madam,

I am writing this email to you to complain against the inefficient, defective, careless and immoral business services of the following business associate of Reliance Communications.

Address and other details of your service agent against whom I am complaining to you:

B Butchi Raju,

Local Business Associate,

Reliance Communications.

Sandil Enterprises,

Yanamala Shopping Complex,

Gaddi Market, Shop No.1-3,

Tuni-533 401, East Godavari District,

Andhra Pradesh.

Email id: rajbonagiri_17@rediffmail.com

Cellphone No: 9394023888.

Complaint 1

Recently I paid my postpaid Reliance bill at this service center believing that they would do it as per the standards of Reliance Communications. They did not do it in time. Later I got a call from the Reliance executives informing me to pay the bill. Because these folks did not credit my amount of bill to Reliance network in time, I had to be called up by others. I did not like it because I have been using Reliance Postpaid connection for the last five years and I always paid my bills in time. Because of the inefficient and immoral business activities of this idiot, I had to be considered as a bad customer of Reliance Communications. I am a writer and idealist of high standards. I don't like somebody informing me to do something because I teach the world morals and standards of life.

Complaint 2

I bought a Reliance Netconnect USB Modem (India's superfast Wireless Broadband with Speed up to 3.1 Mbps) from this idiot in Tuni on 22 December, 2011, for 1500 rupees. As per the literature given on the cover carrying this device and the promise of this agent, I must get 3.1 Mbps speed at least once a day or night but it never happened so far. My Netconnect speed never went beyond 100 Kbps. When I contacted Butchiraju about it, he said that it would be like that only and he has no time to answer it or check it at my home through field visit. He talked with me like a mentally retarded rogue when I was talking with him about this issue of lowest Internet speed at my end at home all the day and night.

Based on the above complaints, the essence of my complaints can be summarized as follows, for which I require immediate disciplinary action against him and his business unit in Tuni.

1. Butchiraju is not a capable person to deal properly with Reliance Communications customers. He is not working well with customers in terms of services related to postpaid bills and Netconnect.

2. I was deeply insulted due to his careless, vulgar and immoral talk and behavior towards me so far. Since Reliance Communications authorized such a worthless fellow to deal with me, an honorable citizen and individual of this nation, and a customer of Reliance Communications for the last five years, I am planning to file a case against Reliance Communications at the High Court of Andhra Pradesh to demand a compensation of 10 lac rupees.

3. The franchise/trade license accorded to Butchi Raju from Reliance Communications for Tuni area must be cancelled immediately and another capable and intelligent person must be recruited for this crucial position. Many educated and uneducated customers of Reliance Communications cannot complain to the respective authorities in all cases like mine because it is not possible for them in reality but the fact is he tortures and insults many Reliance customers if he is not removed from this position.

4. Butchiraju of Sandil Enterprises must come to me along with a high level Reliance Communications executive and apologize for what he did towards me so far representing Reliance  Communications. For me Reliance Communications means Anil Ambani but not Butchiraju and so I expect Reliance Communications to follow international standards in terms of customer service.

5. An authorized and authoritative representative of Reliance Communications must come to my home and ensure that I am receiving 3.1 Mbps Internet speed through this wireless broadband connection. If they fail to do so, I will proceed legally against Reliance Communications. Butchiraju may be a brainless idiot in this area but what are the folks of Reliance Communications doing at top level. Licenses to represent Reliance Communications must not be given to inefficient, immoral and dirty rogues of India like Butchiraju. He does not know the difference between Kbps and Mbps also and so he was arguing with me like a mentally retarded person, in this regard.

If I fail to receive proper reply, reaction and service from you in this regard, both by email immediately, and through field visit to redress these issues, within the earliest possible time, I will deal with you through my advocate. Reliance Communications is not authorized to play with the lives of customers like this. You will understand this fact when I meet you at that level.

I do not like courtesy replies from you but legally sufficient and morally substantial complaint resolution action on field.

Since I am living in a democratic country and as a sensible and sensitive citizen of India I am supposed to redress issues peacefully, I am sending you this email. If I have to behave like a radical to change this society and idiots like Butchiraju, I think I must kill him for the silent crimes he is committing in Tuni representing Reliance Communications.

The details of my Reliance Netconnect connection:

RSN                                           RZTCDC110460150

MDN                                         09393436562

SDCA                                        Andhra Pradesh

SERVICE PLAN                          Prepaid_HSD

MODEL                                     AC2737

COMMODITY NAME               Wireless Data Modem HSD USB Card

NAME OF MANUFACTURER    ZTE Corporation

SERVICE PROVIDER                   Reliance Communications Infrastructure Ltd.

My Present Address:

Datla Chiranjeevi Raju,

C/o Datla Satya Narayana Raju,

Devi Nagar, Payakaraopeta,

Visakhapatnam District,

Andhra Pradesh.

My Cellphone No: 9396872652

My Email id: rajayogi@live.com

To partly understand my life and character, visit my following blog sites.

Thank you.

Sincerely,

Datla Chiranjeevi Raju,

Visakhapatnam, India.

http://virahini.blogspot.com   

http://dcraju.blogspot.com     

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I sent this complaint to netconnect.broadband@relianceada.com on 25 December, 2011. I got some automated replies from them. One or two partly personalized emails were there. Nobody contacted me so far to resolve this issue. When I checked online for other reliable sources to get this problem resolved, there was almost nothing I could do. I called one of their executives but she told me to contact somebody else. I checked the local Reliance Communicatons phone numbers but none of them is functioning.

These are the standards of services Mr. Anil Ambani is providing to Indians. This is why I call him a dirty rogue of India. When he does not have ethics, he does every kind of business in India but without quality and reliability. I am supposed to send emails, call folks at different levels, go through a series of complaint redressal procedures and so on for the mistake of taking a Reliance Netconnect connection. 

Shall I kill Anil Ambaini to save India?

Shall I kill Butchiraju because he is essentially a rogue and Reliance chose him?

Shall I contact Manmohan Singh or Sonia Gandhi to get this issue resolved?

If there are Naxalites in India, it is because of businessmen like Anil Ambani. He starts 100 businesses on one day but cannot handle them well later. The victims are Indians. 

The fundamental responsibility of Ambani is to learn about ethics and standards instead of running on roads for physique. Otherwise he should close all his business ventures and sleep at home. 

When they state 3.1 Mbps broadband speed on their sales cover, they must provide it 100% to every customer and if they cannot do it, they should not get into this business field. From this perspective, I consider Mr. Anil Ambani one of the biggest corporate criminals in India. 

How many broadband Internet users in India can complain to relevant authorities when they fail to get promised services from their service providers?

How long can one like me wait to get a solution in cases of this order?

How many can hire advocates to argue cases like this?

How many can go to courts of law in India to settle issues of this nature?

If I am selling a product or service worth even one rupee, I must be morally and legally responsible for the quantity and quality of it to any customer that buys it from me. I must perfectly answer the questions of my customer with patience because I made a promise to him while selling it publicly. It is not happening in India now.

Many are providing mobile communication and Internet supply services in India but almost everybody of them is violating the given promises in the delivery of services. For them, doing business in India means cheating customers publicly. Manmohan always supports their businesses and growth in the world's biggest democracy.

If Anil Ambani or anybody supporting his business ventures in India has guts to talk with me on any platform in India, I am ready for it. 

I am not furious just with Anil but many such high level rogues in India. Their customer complaint resolution process is so lengthy, irritating and worthless that we often feel like killing them but how many of us Indians, suffering silently in our places across India, are authorized to do it. They kill us stamping us as criminals, Naxalites or anti-social elements. They never reform high level criminals and sinners but torture those innocent, honest and morally appreciable citizens of India, every day. You can experience it regularly if you are living and moving in any part of India, honestly and decently.